General Terms and Conditions (GTC)
General Terms and Conditions (GTC)
1. Scope of Application
These General Terms and Conditions provide the general framework for our services. Any ongoing operations for a facility, such as long-term security or guarding services, will be provided in accordance with a separate service contract that takes precedence over these GTC where applicable. These General Terms and Conditions govern the contractual relationship between the client (hereinafter referred to as the “Client”) and IPS-Magen (hereinafter referred to as “IPS”).
The currently valid version of the General Terms and Conditions is published on the IPS website. It forms an integral part of all contractual documents and order confirmations issued by IPS to the Client.
Individual contracts, deployment contracts, deployment schedules or quotations shall take precedence over these General Terms and Conditions, even in the event of provisions deviating from these GTC.
The Client’s general terms and conditions are excluded unless otherwise expressly agreed in writing in the contract or in the order confirmation between IPS and the Client.
2. Confidentiality
IPS undertakes to act loyally towards the Client and to treat all information received in connection with the execution of an assignment discreetly and in accordance with the Privacy Policy (as published in its current version on the IPS website).
3. Assignment, Performance of Services and Scope
The exact scope of services shall result from the respective security contract concluded with the Client and/or the agreed order confirmations and/or deployment schedules.
As a rule, IPS provides services in the field of property, building, event and personal protection. Any activities deviating from this shall be stipulated in the security contract.
IPS owes the careful performance of services, but not a specific result. The Client shall ensure safe deployment conditions. Any security-relevant changes compared to a specific deployment plan must be communicated to IPS without delay.
In general, the services to be provided and the deployment times defined therein shall apply. The contractual term or duration of an assignment shall be governed by the individual security contract agreed with the Client.
As a rule, IPS shall only provide contractual services after a contract has been duly signed. In justified exceptional cases, IPS may deviate from this. In such cases, IPS shall immediately issue an order confirmation to the Client in writing or by email. The Client shall confirm the content of this order confirmation to IPS without delay, also in writing or by email. This shall likewise apply to any changes or amendments to the assignment as well as to addenda.
IPS performs its services as an organization independent of the Client and is generally not subject to any instructions. IPS acts independently within the scope of an assignment; its personnel are not integrated into the Client’s operational organization.
IPS is entitled at any time to replace its own personnel deployed for the execution of the assignment without stating reasons, provided that the required qualifications remain ensured.
Within the scope of an assignment, the Client is entitled to issue deployment- relevant instructions to IPS personnel, provided such instructions have been coordinated in advance with the IPS on-site operations manager.
4. Remuneration, Adjustments and Payment Terms
The prices agreed with the Client, as well as surcharges for overtime, excess hours, travel to and from the site and similar items, shall be agreed in the security contract or in corresponding addenda.
Unless otherwise agreed, invoices issued by IPS shall be payable within 14 days from the invoice date. In the event of default, IPS is entitled to charge reminder fees as well as default interest of 5% per annum.
In the event of cancellation of an assignment, the contractually agreed conditions shall apply. In general, however, IPS is entitled to charge an administrative fee of CHF 300.00 for any cancellation.
Time surcharges for night, Sunday and public holiday deployments as well as reimbursement of expenses for personnel (travel time and travel expenses) shall be regulated in the individual contract between IPS and the Client.
5. Cancellation Conditions
Unless otherwise agreed in individual contracts, the following cancellation conditions shall apply:
Cancellations within 24 hours prior to the booking date: 100% of the total price.
Cancellations within 24-48 hours prior to the booking date: 100% of the total price.
Cancellations more than 48 hours prior to the booking date: CHF 250.00 processing and cancellation fee.
The Client may inform IPS of the number of deployment personnel required per assignment. As a rule, IPS will endeavor to comply with the Client’s wishes in this regard. Subject to individual contractual agreements, IPS shall ultimately decide on the number of security personnel required per assignment.
If the Client wishes to reduce the number of security personnel agreed with IPS, such reduction must be communicated to IPS in writing or by email no later than two days prior to the deployment.
After expiry of this deadline, IPS is entitled to charge the Client all costs for each employee who was not deployed in accordance with the agreed deployment schedule. Any deviation from this cost regulation requires an individual contractual agreement.
6. Personnel
IPS undertakes to perform contractually assumed tasks exclusively with trained personnel qualified for security services.
The selection, instruction and allocation of personnel deployed per assignment shall be the sole responsibility of IPS.
IPS is entitled to engage qualified subcontractors and shall be liable for their performance as for its own employees.
7. Non-Solicitation / Poaching
The Client undertakes not to solicit or employ, either directly or through third parties acting on its behalf, any employees or former employees of IPS during the term of the contract and for two years after its termination.
In the event of a breach, the Client shall owe compensation of CHF 30,000.00 per case or the amount stipulated in the individual contract between the parties.
8. Liability and Insurance
IPS owes a careful and professional service, but not a specific result nor complete prevention of danger.
To the extent permitted by law, IPS shall only be liable for damages caused by willful misconduct or gross negligence.
Liability for slight negligence, indirect damages, consequential damages, acts of third parties, loss of profit, as well as damages resulting from failure to comply with instructions, is excluded to the extent permitted by law.
Except where prohibited by mandatory law (e.g., for personal injury or property damage under tort law), any further claims are excluded. The Client expressly waives any further claims against IPS.
IPS shall not be liable for damages resulting from incomplete or incorrect information provided by the Client.
Mandatory statutory liability provisions remain reserved.
9. Obligations of the Client
The Client shall ensure that IPS receives all information, documents, access data and any related information necessary for the execution of the assignment in due time.
Any organizational instructions regarding the execution of the assignment shall be addressed exclusively to the management of IPS. Exceptions require prior coordination with IPS. Otherwise, IPS shall assume no liability for non-performance or improper performance.
Any complaints in connection with the execution of an assignment must be submitted immediately to the management of IPS. Any prior telephone notification must be followed by a written or email complaint. Complaints addressed exclusively to on-site personnel shall be deemed not properly communicated and shall therefore have no legal effect.
10. Termination for Good Cause
Both parties are entitled to terminate the contract with immediate effect for good cause if continuation of the contractual relationship is unreasonable (e.g. repeated breaches of duty, payment default).
11. Force Majeure
In the event of force majeure (e.g. natural events, official orders), IPS shall be released from its obligation to perform the contract and from liability for damages arising therefrom for the duration of the circumstances preventing proper performance.
Any services already rendered shall be remunerated.
12. Insurance and Permits
IPS maintains a public liability insurance (Betriebshaftpflichtversicherung) with coverage up to CHF 10,000,000, ensuring comprehensive protection for potential liabilities arising from our operations.
For armed services, IPS maintains appropriate coverage for weapons-related incidents. Any additional insurance coverage shall be the responsibility of the Client.
13. Armed Security Services
IPS declares that all required cantonal security permits are in place and that all deployed personnel hold the necessary weapon application and deployment permits for armed personal, property and event protection.
Depending on the assignment, IPS deploys armed and unarmed personnel. Individual contractual agreements regarding the use of weapons remain reserved. Armed personal protection serves exclusively the purpose of defensive risk prevention. The Client may request the deployment of armed personnel; however, the decision in this regard rests solely with IPS.
No success in the sense of complete prevention of danger is owed. The Client is aware that armed personal protection is not a risk-free service.
Weapons may only be used as a last resort, in the event of an immediate and unlawful threat, and within the scope of the statutory provisions on self-defense and necessity.
Tactical and security-relevant operational authority lies exclusively with IPS. IPS is entitled to abort or adapt deployments if there is an acute threat to life or limb, if instructions are unlawful, or if unforeseeable risks arise.
Weapons remain the exclusive property of IPS. The type, number and manner of carrying weapons shall be determined solely by IPS. IPS may continue deployments unarmed or terminate them if legal requirements cease to apply and/or permits are revoked and/or the situation assessment so requires.
For services provided abroad, IPS complies with the Federal Act on Private Security Services Provided Abroad (PSSA) and relevant international standards, including the International Code of Conduct for Private Security Service Providers (ICoCA).
IPS ensures personnel vetting, training, and grievance mechanisms in line with these standards to uphold human rights and ethical conduct.
14. Confidentiality and Data Protection
Both parties undertake to treat all information received within the scope of the contract confidentially.
The obligation of confidentiality shall continue to apply after termination of the contract.
Personal data shall be processed exclusively in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR), as well as IPS’s own data protection provisions.
IPS is expressly authorized to disclose data where necessary for the execution of the assignment.
15. Copyright
These General Terms and Conditions as well as all texts, contents and documents of IPS are protected by copyright.
Any reproduction or distribution for internal use by the Client is permitted, but any commercial reproduction, distribution or use in other companies is prohibited without the express written consent of IPS.
The images on this website for the services sections are purchased from iStock and are excluded from our copyright.
16. Place of Jurisdiction and Applicable Law
Swiss law shall apply exclusively. The place of jurisdiction shall be the registered office of IPS (Adliswil), unless mandatory law provides otherwise or mandatory international law (e.g., for EU-based clients under the Brussels Ia Regulation) provides otherwise.
17. Final Provisions
Any amendments or supplements to these General Terms and Conditions must be made in writing. Should individual provisions be or become invalid, the validity of the remaining provisions shall remain unaffected.
18. Compliance and Ethical Standards
IPS complies with all applicable Swiss and international regulations, including anti-bribery laws (Swiss Criminal Code), anti-money laundering (GwG), and human rights standards. IPS commits to ethical operations, prohibiting activities linked to hostilities or violations of international humanitarian
All rights reserved.
Adliswil, April 2026